Terms & Conditions, Policies and Commitments

---

Terms & Conditions

1.  Introduction

1.1   These terms & conditions apply between you (‘the guest’), and us, Brisley Hall Farm (‘the owner’) of The Huddle and Brisley Hall Farm CL at Big Sky, Hall Farm, Church St, Brisley  NR20 5AA (‘the site’).  Please read this document carefully, as it affects your legal rights.  If anything is unclear, please contact us so we can explain in further detail to avoid misunderstandings.

2. Bookings are subject to the following terms & conditions:

3.  The Huddle – Deposit and balance payments

3.1 Nightly rates are from £130 for 2 adults maximum (minimum age of 22 years) including VAT. A 15% discount is available for bookings of 4,5 or 6 days. A 20% discount is available for weekly bookings
3.2 The nightly rate covers the cost of electricity and utilities for cooking and heating, etc., plus bed linen and towels. The accommodation is self-catering – guests must bring all the food items they need.
3.3 Deposit – a deposit of 50% of the cost of the holiday is payable at the time of booking. Reservations made less than two weeks before your arrival date must be paid in full at the time of booking.
3.4 Balance due – Your final payment and, if one is required, a damages/security deposit, should be made 2 weeks before the start of your holiday, the due date. If necessary, we will send you a reminder email a week before, and a final reminder on the due date.
3.5 If the balance is not received by the due date, then your holiday will be treated as a cancellation, and you will remain liable for the full cost of the rental.
3.6 We reserve the right to decline a booking for any reason, or to impose additional security/damage deposit fees.

4. CL Site – Deposit and balance payments

4.1 Rates are from £24/night (2023) for a standard sized unit including VAT. Additional nightly charges apply for extra adult (£4), extra vehicle (£2) and extra dog (£2). For weekly bookings the 7th night is half price. A small supplement is charged for bookings of less than 4 nights over a Bank Holiday weekend.
4.2 A supplementary £5 is charged for single night stays, if accepted by the owner.
4.3 The booking, and subsequent stay, must be made by a member of the Caravan and Motorhome Club
4.4 Deposit – a deposit of 50% of the total cost of your stay, up to a maximum of £55. The booking is not confirmed until the deposit has been received. The deposit is refundable or transferable if you cancel or adjust the dates of your booking up to one month before the arrival date (or within the month before for genuine medical and Covid reasons).
4.5 Balance due – Your final payment should be made on arrival either by BACs, cash or cheque.
4.6 We reserve the right to decline a booking for any reason

5.  The Huddle – Check-in/out

5.1 Check-in: from 3.00pm on the first day of your holiday.
5.2 Check-out: by 11.00am promptly on the day following the last night of the reservation.
5.3 The owner will do their best, where possible, to accommodate earlier arrivals or later departures

6. CL Site – Check-n/out

6.1 Check-in: Pitches are available for occupation from 1.00pm on the first day of your stay
6.2 Members must report to the site owner before pitching and pay any site fees due by BACS or cash
6.3 Members must pitch where directed by the owner and must show their membership cards if requested to do so.
6.4 Check-out: Pitches must be vacated by 12 noon on the day following the last night of the booking.
6.5 The owner will do their best, where possible, to accommodate earlier arrivals or later departures

7.  The Huddle – Occupancy and general rules

7.1 No-one other than the person named on the booking form and their guest may sleep at The Huddle
7.2 The maximum number of persons in occupation at any time must not exceed 2 – up to two adults with a minimum age of 22 years each.
7.3 No pets allowed.
7.4 Please park your car in the designated parking space, ensuring vehicles do not block access for others
7.5 Bikes can be stored under cover or in locked premises upon arrangement with the owner
7.6 No smoking or vaping inside The Huddle. Guests may smoke/vape outside, and cigarette-ends, etc., must be disposed of safely in the bin provided.
7.7 No outdoor shoes or boots to be worn inside The Huddle. Wet or dirty outdoor gear can be stored in the Lamb Shed, whilst a Shoe Box is placed just inside the door for the convenience of guests whilst indoors.
7.8 Candles/naked flames are not allowed inside The Huddle.
7.9 Do not move furniture or soft furnishings out of The Huddle
7.10 Please lock the doors and close the windows when you leave the property unattended.
7.11 Please make sure you switch off lights and other electrical appliances when you go out.
7.12 Unlimited WiFi/internet is provided free of charge, and although every effort is made to ensure continuity of service, the owner cannot be held responsible for any disconnection by the service provider, planned maintenance, equipment failure or other matters beyond their reasonable control.
7.13 The owner shall not be liable for defects or malfunctions of any equipment, machinery or appliances.
7.14 No compensation will be given for any outages of electricity, water, internet connection or television/radio signal.
7.15 Guests may under no circumstances re-let or sublet the Huddle – even free-of-charge.
7.16 No parties or events can be held in The Huddle nor in the vicinity of The Huddle nor anywhere on the owner’s property.
7.17 No unauthorized visitors are allowed either in The Huddle or on the owner’s property. Permission must be sought directly from the owner for any visitors
7.18 Because there are three steps up to each hut, and inside space is limited, we believe our accommodation is unsuitable for wheelchair users or others with moderate to severe disabilities. However, we would always be happy to discuss this with guests in advance of a booking.
7.19 Fire-pit/barbecue – logs, firelighters, kindling and barbecue utensils are provided, and the firepit will be laid ready for you, when the weather conditions are appropriate, and cleaned after every check out. Extra logs can be purchased on site from the owner.
7.20 Kitchen – The kitchen contains an electric hob, combi microwave, fridge, kettle, coffee machine and toaster and fully plumbed sink (with potable/drinking water). We also supply crockery, cutlery, pots and pans and glassware, along with soap, washing-up liquid and dishcloths etc. We supply no food other than starter packs of tea, coffee etc
7.21 Shower Room – basic toiletries and towels provided
7.22 King size bed – all bed linen provided
7.23 Please do not use the bedding supplied without bed linen. If you do so you will be charged the full cost of replacement duvets, pillows and protectors..
7.24 Be sure to return your key to the owner or drop it in the key box in the barn at the end of your stay. If keys are issued and not returned, then the cost of replacements will be charged to you.

8. CL Site – Occupancy and general rules

8.1 No-one other than the person named on the booking and their guest(s) may stay on the site
8.2 Any extra guests or visitors not notified at the time of booking must be authorized by the owner before arriving on the site.
8.3 Members and their guests must obey all instructions given by the owner
8.4 Extra cars must be parked in the designated parking spaces, ensuring vehicles do not block access for others or compromise safety on the site
8.5 The main gate must be shut securely behind you at all times if it is shut on approach.
8.6 No gas cylinders with a capacity greater than 15 kg to be used.
8.7 No gas cylinders of any size to be disposed of in the waste bins.
8.8 No campfires
8.9 No generators unless permission has been sought from the site owner prior to arrival.
8.10 Dogs to be kept on a lead of no longer than 2 meters AT ALL TIMES on site and on the owner’s property. Please clear up after them, using the designated bin provided.
8.11 No parties or events can be held on site nor anywhere on the owner’s property.
8.12 No unauthorized visitors are allowed either on site or on the owner’s property. Permission must be sought directly from the owner for any visitors
8.13 Bikes can be stored under cover or in locked premises upon arrangement with the owner
8.14 BBQ’s must be off the ground and not scorch the grass, and are allowed when weather conditions are deemed favourable by the owner.
8.15 Noise must be kept to a reasonable level at all times. No noise or vehicle movement between 10.30 pm and 7 am
8.16 No smoking or vaping in or near the barn. Cigarette-ends, etc., must be disposed of safely into the appropriate waste bin.
8.17 Rubbish, waste water and chemical waste must be disposed of neatly in the appropriate and named receptacles. Pitches must be cleared of all property and refuse on vacation.
8.18 Members have full access to the site’s Permissive footpaths on and around the site, but access to working farmland is forbidden
8.19 The owner reserves the right to refuse acceptance or to terminate the visit of any person whose behaviour, or the behaviour of their pet(s), is detrimental to them or to other visitors and to report the member to the Caravan and Motorhome Club.
8.20 Unlimited WiFi/internet is due to be provided for the 2023 season free of charge, and although every effort is made to ensure continuity of service, the owner cannot be held responsible for disconnection by the service provider, planned maintenance, equipment failure or other matters beyond our reasonable control.
8.21 The owner shall not be liable for defects or malfunctions of any facilities, equipment, or appliances.
8.22 No compensation will be given for any outages of electricity, water, internet connection or television/radio signal.
8.23 Be sure to return your key to the owner or drop it in the key box in the barn at the end of your stay. If keys are issued and not returned, then the cost of replacements will be charged to you.
8.24 If visitors leave reviews, testimonials and general comments about their stay on customer reviews websites it should be understood that these comments may be used on our own website and/or in our social media marketing, unless the guest specifically requests that we do not do so.

9.  The Huddle – Cancellation & Amendments

9.1 Cancellation by the guest must be notified in writing to the owner.
9.2 Refunds will only be considered if cancellation is due to genuine and proven medical reasons and if, after endeavouring to re-let The Huddle, a suitable replacement booking is confirmed and on the following terms:
a) If notification is received by the owner at least one month before your arrival date then the booking deposit is refundable less £45 administration charge.
b) If notification is received by the owner after the final payment has been received a full refund less £45 administration and a re-marketing fee but if no suitable replacement booking is confirmed a refund of 20% of the total booking fee will be made.
c) No refunds are made if guest are unable or unwilling to complete their stay or vacate the property early.
9.3 Any amendment requests for your holiday dates must be notified in writing to the owner at least one month before your arrival date. If the amendment can be accommodated a £45 administration fee will be charged.
9.4 Once dates of booking have been confirmed in writing (including email) they can only be changed with our written agreement. Such change may incur an administration charge.
9.5 We reserve the right to terminate a holiday without compensation where we deem that the unreasonable behaviour of the persons named on the booking or their guest may impair the comfort or welfare of others or that Terms and Conditions are being violated.

10. CL Site – Cancellation & Amendments

10.1 Cancellation by the guest must be notified in writing to the owner. If notification is received by the owner at least one month before your arrival date due to genuine and proven medical reasons the booking deposit is refundable less £40 administration charge. However, if we are able to re-let the pitch then we will refund the £40.00 administration charge.
10.2 Any amendment requests for your holiday must be notified in writing to the owner at least one month before your arrival date. If the amendment can be accommodated an administration fee may be charged but cancellation charges as in 6.1 above will be charged if relevant.
10.3 Once dates of booking have been confirmed in writing (including email) they can only be changed with our written agreement. Such change may incur an administration charge.
10.4 We cannot offer refunds if guests are unable or unwilling to complete their stay. Early departure will not reduce the price of your rental.
10.5 We reserve the right to terminate a guest’s stay without compensation where we deem that the unreasonable behaviour of the persons named on the booking or their guest(s) may impair the enjoyment, comfort or welfare of others or that Terms and Conditions are being violated

11.  Damages and breakages

11.1   Please treat our facilities with due care so that other guests may continue to enjoy them.  It is a condition of your stay that you keep the property/pitch clean and in good order.
11.2   If damage or breakages occur during your stay, we would be grateful if you could report them promptly – before or on checking-out.  The accommodation will be inspected at the end of your stay and you will be charged for any losses and/or damages.
11.3   If on arrival you notice something is missing or damaged in your accommodation, or on your pitch, please let us know straight away so we can take appropriate action.
11.4   Breakages, damages, theft and other problems, together with any extra cleaning required if the property is left dirty, will be charged to you.
11.5   We or our representatives reserve the right to enter The Huddle or a pitch at any time to undertake essential maintenance or for inspection purposes.
11.6   We cannot be held responsible for the loss of any personal belongings or valuables of guests from The Huddle or the CL Site or anywhere on our property.
11.7   Any problem or complaint that guests may have concerning their stay must be reported immediately to the owner and we will endeavour to put matters right.  Any complaint not reported to us at the time and only reported after the guest has departed at the end of their stay will not be considered.

12.  Breach of contract

12.1   If we have reasonable concerns that the guest or any member of the guest’s party may be breaching these terms & conditions, then the owner or their representatives have the right to enter The Huddle/visit a pitch and inspect the property at any time.
12.2   If you commit a serious breach of these terms & conditions we have the right to terminate your booking.  If you are already in The Huddle/on a pitch, then we may require you to leave the site immediately.

13.  Force majeure

13.1   We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial dispute, fire, sickness, bad weather, livestock, epidemic, act of any government or public authority, or changes imposed by re-scheduling of airlines, ferries, or any other event outside of our control.

14.  Covid-19

14.1   Firstly, and above all else, we urge ALL guests to buy appropriate travel insurance.  We are not permitted to recommend individual insurers, although we understand some provide cover for Covid-19, so please conduct your own research.
14.2   In the event of a national lockdown we will offer you a transfer of dates (priced accordingly) or a full refund.
14.3   If we are required to close the site by the Government we will offer you a transfer of dates (priced accordingly) or a full refund.
14.4   We cannot offer refunds simply because you become disinclined to travel.  So if you change your mind and choose not to take your holiday, then we will not offer a refund.  Please refer to the section entitled Cancellation above.
14.5   We cannot offer refunds for illness, including Covid-19, personal shielding or self-isolation.  This means that you must claim on your own insurance.  If you do not have insurance, please refer to the section entitled Cancellation above.
14.6   Please follow all Government guidance on travel if you are unwell before arrival.  The Huddle at Big Sky cannot accept guests who need to isolate.
14.7   If a guest becomes unwell during their stay, we ask that they return to their main residence in line with Government guidance.  Please inform us immediately therefore if anyone in your party becomes unwell or has a positive test for Covid-19 before or during your stay.
14.8   If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate healthcare professional, and if necessary the local authority.  A guest who cannot travel will be liable for the additional rental for any longer period of stay, as well as any costs incurred in cancellations.
14.9   Guests should follow Government guidance on dealing with suspected or confirmed coronavirus or other epidemic infection.
14.10   Once again we urge all guests to take out adequate travel insurance.

Finally, a polite request – Please will you kindly report any issues to the owner or their representative, either in person or other means, giving appropriate time for a response, rather than taking them directly to a public review. Many thanks

Equality, Diversity and Inclusivity policy

Our policy’s purpose:
Brisley Hall Farm, in providing services and facilities, is committed to encouraging equality, diversity and inclusion and to creating an environment for all our customers, suppliers and the public free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all are recognised and valued.
Brisley Hall Farm is also committed to compliance with equality legislation.

The Definition of Equality and Diversity:

Equality can be described as breaking down barriers, eliminating discrimination and ensuring equal opportunity and access for all groups both in employment, and to goods and services; the basis of which is supported and protected by legislation.

Diversity can be described as celebrating differences and valuing everyone. Each person is an individual with visible and non-visible differences and by respecting this everyone can feel valued for their contributions.

Equality and Diversity are not inter-changeable but inter-dependent. There can be no equality of opportunity if difference is not valued and harnessed and taken account of.

The organisation commits to:

1. Encourage equality, diversity and inclusion in the environment as they are good practice and make business sense 2. Create an environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all customers, suppliers, (and staff if applicable) are recognised and valued.

3. Tackle behaviour which breaches our policy, and take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities.

Further, sexual harassment may amount to a criminal matter, such as in sexual assault allegations. In addition, harassment under the Protection from Harassment Act 1997 – which is not limited to circumstances where harassment relates to a protected characteristic – is a criminal offence.

Commitment to the Environment

We are very aware of the importance of doing our best to minimize our impact as a business on the environment.  This is done in a number of ways and we are grateful for the help given by our guests who feel the same way.  We appreciate any suggestions and ideas for improvements.

Energy

LED light bulbs are used throughout the site to reduce the amount of electricity consumed as they use a fraction of the energy consumed by traditional element bulbs. Solar lights and timed sensor lights are used wherever feasible. Guests can kindly assist by turning off any electrical switches after use please.

Waste

We segregate our waste to minimize the amount going into landfill and to recycle where possible, even raw food.  We reduce the use of plastics in our business where we can, using Compostable waste bags and re-using plastic bin liners. Plain cardboard, such as empty loo rolls, and raw food waste are turned into compost on site.

Plant based cleaning and soap products are used wherever possible.  Dispensers are re-filled from bulk containers, to further limit our plastic waste, with a ‘no single use plastics’ policy  in force. 

Eco-tourism and conservation

To preserve the natural environment and for biodiversity, whilst maintaining the grounds and footpaths for your ease of use, we leave areas of natural habitat, such as the side of footpaths, patches of nettles and rotting wood piles, which offer habitats and food sources for birds, bees and bugs.

Non-commercial bee hives are situated at the south end of the little wood. Part of the wood is being managed as a rewilding project and our guests are welcome to walk the path through and enjoy it for themselves. There is an abundance of willow (salix) which enjoy the damp soils at the northern end of the wood and which we are assured is 2^nd only to Oak in their life supporting benefits. We are very excited about this project.

A program of planting new hedges and trees around the site and in the woodland has been undertaken for several years. During winter 2021/22 a new native hedge was planted on the western edge of the site, together with our Platinum Jubilee wood – a little copse next to the new hedge – together with other hedgerow infilling. This last winter small group plantings and hedgerow infill of hazel, crab apple, bird cherry, goat willow, elderberry and alder have been carried out.

Natural products such as the willow fencing, most of which is home-grown, are used for screening whenever possible.  Wood offcuts (waste), which are heat engraved, are likewise used for signage rather than manufactured materials.

We have been praised by the Norfolk Rivers Trust for our ‘Great work’ clearing the invasive Himalayan balsam from our watercourse, as part of their ongoing project to protect the native species from being squeezed out along the River Wensum and it’s catchment areas. (Our watercourse runs into the River Blackwater which feeds into the River Wensum). Yellow flag iris, watercress, wild mint, rosebay willowherb and hoary mullein are a few of the native species we have now identified in our watercourse.

For guests in The Huddle, the welcome ‘goodies’ are selected from the large range of food and drink produced in Norfolk and sourced less than 30 miles from here.

Visitor Charter

Visitor Charter for Big Sky site at Brisley Hall Farm, and Norfolk – Places to Enjoy and Keep Special!

Wherever we go and whatever we do, we have an impact.  By making positive choices during your visit you can help to look after the special county of Norfolk, and this little part of it in Brisley, ensuring it is just as special on your next visit.

6 ways to help:

Enjoy car free activities

Walking and cycling are great ways to explore the area without adding to the traffic and you’ll find there are fantastic places to visit, explore and eat and drink in via walking or biking direct from our site! Use the bus to reach local market towns and nearby villages, with a bus stop less than a 5 minute walk from the site entrance.  You can even catch a bus to the home matches of Norwich City Football Club from the same bus stop.

Stay local, eat local, buy local and see local

Treat yourself. Seek out and sample delicious food and drink, much of it produced locally, in our nearby pubs and cafes. Visit farmers’ markets and village stores, and market days in the local Market towns of Fakenham (Thursdays) and Dereham (Tuesdays and Fridays), both about 7 miles away or Swaffham on Saturdays, about 10 miles away.

Reduce, Reuse, Recycle

You can help by reducing waste – for example, refusing packaging and bags you don’t need and reusing or recycling those you do have.

Support businesses committed to sustainable tourism

Seek out and support tourism businesses with the Green Tourism accreditation; from eateries and visitor attractions to activity providers. Look out for the green leaf logo

Switch off…and save energy

You can see bats in the evening and the stars at night! Help us reduce energy use and CO2 emissions by switching off lights and standby buttons when you don’t need them.  Help us reduce water consumption by using just the water you need.

Follow the Countryside Code

The countryside code reminds us all to protect,

respect and enjoy: look after plants and animals; take litter away; leave gates and property as you find them; keep dogs under close control; and consider other people.

Thank you for helping to keep our site, Brisley and our county of Norfolk special and have a fantastic holiday!

Sustainability Policy Statement

We are committed to a sustainable future and it is our policy to seek continual improvement throughout our business operations to lessen our impact on the environment, by conserving energy, water and other natural resources; reducing waste generation; recycling and reducing our use of toxic materials, and to enhance the social, economic and environmental well-being of our community.